Linux Support - Ubuntu 20.04 - 22.04

Linux Support - Ubuntu 20.04 - 22.04:

• We're your go-to for Ubuntu Linux system help. We troubleshoot, maintain, and optimize, so you don't have to worry.
• Need to set up or manage a Linux server? We've got the answers.
• Software installations, updates, and compatibility hiccups? Consider it handled.

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Service Details:

- Emergency Service: When things go haywire, our emergency service kicks in within 48 hours after purchase. We understand that sometimes, you can't wait, and we're here to help with expedited assistance.

- Accessibility: Reach us through our user-friendly online portal or via our dedicated 1-800 support number. For your regular tech support needs, our expert team is available during standard business hours from 9 AM to 5 PM.

At Marko Krsic's The Store Front, we're not just techies; we're your tech lifeline. We're passionate about keeping your IT systems running smoothly, whether you're in Linux, web servers, WordPress, or need SSL certificates. If you have any questions or need assistance, don't hesitate to reach out. We're here to make your tech journey easier.

 

Legal Terms Of Service :

 

1. Service Description:

- The "Linux Support - Ubuntu 20.04 - 22.04" services, provided by Marko Krsic's The Store Front, encompass troubleshooting, maintenance, optimization, server setup, management, software installations, updates, and compatibility resolution for Ubuntu Linux systems.

2. Service Level Agreement (SLA):

- Response Time: Marko Krsic’s The Store Front commits to responding to support requests within 4 hours.

- Resolution Time: We strive to resolve issues promptly, with a target resolution time of 24 hours for non-emergency support.

- Availability: Our regular tech support hours are from 9 AM to 5 PM Eastern Time, Monday through Friday. Emergency support, defined as critical issues affecting the business, is available 24/7, with a response time of 2 hours.

3. Maintenance and Updates:

- Marko Krsic will perform routine maintenance and updates to ensure the continuous and secure operation of your systems.

4. Compatibility:

- We will address compatibility issues that may arise with your Ubuntu systems, including hardware and software.

5. Security:

- We will implement necessary security measures to protect your Ubuntu systems from known threats and vulnerabilities.

6. Service Reporting:

- We will provide regular reports on the status of your Linux systems, including maintenance activities and security updates.

7. Payment Terms:

- Payment for Linux Support services is due monthly or annually depending on contract term length, with invoices sent to the client's designated billing contact.

- Payment method accepted is by credit card only.

8. Term and Termination:

- The initial term of this agreement is 12 months, with automatic renewal for additional 12-month terms unless either party provides written notice of termination at least 30 days before the end of the current term.

9. Confidentiality:

- Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the provision of services.

10. Liability:

- Marko Krsic’s Store Front’s liability for any damages related to the services provided is limited to the fees paid by the client for the specific service during the month in which the incident occurred.

11. Governing Law:

- This agreement is governed by the laws of the province of Ontario, Canada.

12. Amendments:

- Any amendments or modifications to this agreement must be made in writing and signed by both parties.